FAQS

At the Festival

Will Call is located at the main entrance gates of Hoofbeat. Just follow the posted signs when you arrive.

  • Have a valid photo ID ready when picking up tickets.
  • Gate staff will match your ID to your order.

All ages are welcome at Hoofbeat!

  • Children 16 and under must be accompanied by a parent or guardian at all times.
  • Hearing protection is strongly recommended for all attendees, especially kids.
  • Kids 5 and under get in free with a paid General Admission (GA) adult.
  • Kids 5 and under do not need a Camp Access Pass to enter the campgrounds.
  • However, kids of any age need the proper ticket if they will be in VIP, Reserved Lawn, or The Pit areas.

Camping Gates / Main Gate:

  • Sunday: 10 AM – 6 PM
  • Monday–Tuesday: Noon – 8 PM
  • Wednesday: 9 AM – open 24/7 for the duration of the festival
    • Campers must leave by Thursday at 4 PM after the festival.

Concert Gates:

  • Wednesday: 6 PM – 1 AM
  • Thursday–Saturday: 11 AM – 2 AM

Each campsite includes one vehicle pass (car, truck, or motorcycle).

  • If you have more than one motorcycle, the extra bikes must be parked in General Parking.

  • Staff will direct you to the motorcycle-specific area when you arrive.

Your 1-Day Parking Pass allows you to park for your selected festival day only. All vehicles with 1-Day parking must exit the General Parking Lot by 10 AM the following morning.

Yes! You’re welcome to bring a non-motorized bicycle to use around the campgrounds and festival area.

The Hoofbeat Campground Shuttles operate:

  • Wednesday: 6 PM – 12 AM
  • Thursday–Saturday: 11 AM – 1 AM

To access Club fleX, you must have:

  • A festival admission wristband
  • A Camp Access Pass

Both are required.
Club fleX is located within the Sconnie Acres campground.

ALLOWED in concert grounds

All attendees are subject to search upon entry

  • Clear Bags ONLY!
    • Any size, any type welcome.
    • The only NON-clear bags allowed: small purses/clutches no larger than 5″ x 7″ (subject to search)
    • CamelBak backpacks and similar welcome – please be sure they are empty to get through the concert gates (fill up at the free water stations)
  • Collapsible chairs, without chair bag
  • Strollers
  • Blankets
  • Umbrellas* have to be down during performances
  • EMPTY water bottles/Yetis/mugs,
  • Rolling carts/wagons (NOT motorized)
  • Necessities such as sunscreen, lip balm, sweatshirts, etc.

NOT ALLOWED in concert grounds
All attendees are subject to search upon entry

  • Food, beverages, ice
  • Coolers
  • Pets – exception to service animals only
  • Professional recording devices, professional cameras, camera zoom lenses, stands, monopods, tripods, selfie sticks, or camera attachments.
  • Live streaming is prohibited.
  • Weapons, firearms, knives 
  • Illegal substances
  • Fireworks

ALLOWED in campgrounds

All attendees are subject to search upon entry

  • Outside beverages/food
  • Firewood & fire rings
  • Leashed pets
  • Generators* turned off during quiet hours: 2:30 AM – 7 AM

NOT ALLOWED in campgrounds

All attendees are subject to search upon entry

  • Weapons, firearms, knives, 
  • Illegal substances, 
  • Tiki torches, 
  • Glass,
  • Fireworks


Any bag larger than 5” x 7” MUST be clear to enter the concert grounds. Any size, any style of the clear bag is welcome. Camelbacks are welcome – please be sure they are empty to get through the concert gates (fill ‘er up at the free water station in front of the Shirt Shop!) Not only will this policy help us keep you safe, but we also anticipate fans getting through the concert gates quicker. Note: please remove & leave your chair bag at your car or campsite!

Yes! You can bring empty reusable water bottles, Yetis, mugs, CamelBak backpacks (refer to bag restrictions), and similar containers into the concert grounds.

  • All bottles must be empty at security check.
  • Free water refill stations are available in front of the Shirt Shop.

You can bring cardboard or toy weapons into the campgrounds, but they are not allowed inside the concert grounds.

The South General Store is open Wednesday, 9 AM – 10 PM, Thursday-Saturday, 6 AM – 2 AM.

The North General Store is open Thursday-Saturday, 6 AM – 8 PM.

The Hoofbeat General Stores carry a wide range of essentials, including:

  • Ice, snacks, beer, condiments
  • Phone chargers, hot coffee, feminine hygiene products
  • Fire rings available to rent

👉 A full list of items can be viewed here!

While artists are performing at the Crossroads Stage, the next Main Stage act is usually in sound check. Because of this, we can’t show Crossroads acts on the Main Stage jumbotrons without constant interruptions.

Meet & greets are not sold but can be won or given away:

  • Win them from radio stations in Radio Row (next to the Main Stage).
  • Receive them randomly from staff giving them away on the grounds.

Get it delivered! 
9 AM-3 PM, Thurs – Sat
Text only: 715-202-2632
Cash or Venmo
or stop in The General Store.

Yes. The medical tent is located near the windmill in the concert grounds.

You can safely dispose of sharps at the EMS tent.

  • Concert Grounds & Campgrounds: porta-potties are spread throughout.
  • VIP Areas: permanent restrooms are available near the Main Stage outside Section A.

We support all moms at Hoofbeat! You’re welcome to pump or nurse wherever you feel comfortable — in public spaces or in private.

  • For a more discreet option, visit the EMS tent near the windmill, which offers a private setting.

Download the Hoofbeat mobile app to see the full schedule, explore who’s playing, and get updates.

  • You can star your favorite artists in the app to receive show reminders and alerts.

 

Yes! An interactive festival map is available in the Hoofbeat app (for both iOS and Android)

  • During the festival: Lost & Found is located at the Info Booth near the windmill.
  • After the festival: Items are moved to the office.
  • Email LostAtFest@gmail.com to check if your item was turned in.
  • After one month, all unclaimed items are donated.

Brightspeed charging stations are available at all festival bars throughtout the Hoofbeat grounds. Power up between sets, stay connected with your crew, and never miss a moment.

 
  • Yes! Hoofbeat Country Fest offers accessible camping, parking, and seating.
  • Accessible campsites are located in rows C, D, and E.
  • To purchase, call the office at 715-289-4401 with your handicap placard number.
  • Visit our ADA information page for full accessibility details.
  • Only legitimate service animals, trained to assist individuals with disabilities, are allowed inside the concert grounds.
  • Animals must remain leashed, with their handler at all times.
  • Handlers are responsible for cleanup and any damages.
  • We recommend using a vest, harness, cape, or leash so others know not to pet your service animal.
  • Festival staff may confirm that your animal is required due to a disability.

⚠️ Note:

  • No emotional support animals or pets are allowed in the concert grounds (they are welcome in the campgrounds).

  • The festival reserves the right to remove both animal and handler if safety is at risk.

Yes. Attendees needing ASL (American Sign Language) interpreting services must request them at least 2 weeks before the festival.

  • Contact the Festival Office: info@countryfest.com or 715-289-4401.
  • This allows time for an interpreter to be scheduled and prepared.

Yes, fireworks may be used during the event.

  • Be aware that sudden loud noises can be challenging for fans with sensitivities or PTSD.
  • We recommend preparing accordingly and encourage guests to bring earplugs or noise-canceling headphones.

Reserved Lawn

Each Reserved Lawn ticket (wristband) includes:

  • Admission into the concert grounds.
  • Access to the Reserved Lawn Seating area (directly behind VIP).
  • An assigned seat with a collapsible Hoofbeat lawn chair — yours to keep after the festival!

🚫 Reserved Lawn tickets do not include parking or a Camp Access Pass. Plan ahead if you are camping.

Nope! Your chair will stay put in your assigned spot each night and be waiting for you the next day. You may take it home after the festival ends.

No, parking is not included with Reserved Lawn tickets.

  • You may purchase parking online or at the gate.
  • If you purchase a campsite, you’ll also receive a vehicle sticker for one car included with that site.

You can renew in two ways:

  1. By phone – Call the office during Early Renewal Week each April.
  2. On-site at the VIP Booth – During the festival, before Friday at 5 PM.

💡 Tips for renewing:

  • Calling during Early Renewal Week saves you from long festival lines.
  • When renewing, you can request to move seats closer to the stage or aisle (subject to availability). Updates appear in your SeeTickets account.
  • Remaining tickets will be sold Saturday during the festival, on-site only.
  • Only the original ticket owner can renew. Tickets are non-transferable, except to immediate family members (parents, children, siblings).
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VIP

You can renew in two ways:

  1. By phone – Call the office during Early Renewal Week each April.
  2. On-site at the VIP Booth – During the festival, before Friday at 5 PM.

💡 Tips for renewing:

  • Calling during Early Renewal Week saves you from waiting in long lines.
  • When renewing, you can request to move closer to the stage or aisle (based on availability). Updates will appear in your Eventim SeeTickets account.
  • Remaining VIP tickets will be sold Saturday during the festival, on-site only.
  • Only the original ticket owner may renew. Tickets are non-transferable, except to immediate family members (parents, children, siblings).
  1.  

The VIP Booth is open:

Wed 6 PM-9 PM
Thurs 11 AM-8 PM
Fri 11 AM-5 PM
Sat 11 AM-6 PM (or when sold out)

  • You’ll enter The Pit through the VIP gates.
  • The first 50 people in line get in first, followed by others in order.
  • The Pit Pass line begins at the top of the picture line near Front of House (the sound tower).
  • Entry begins about 20 minutes before the band starts.
  • You can leave and re-enter with a stamp.
  • The Pit is handicap accessible and cleared after every show to prep for the next.

👉 If you want front-row access, head to the Pit Pass line early.

Yes, VIP seating is assigned — no switching seats.

Yes, but please:

  • Keep it quick so others can enjoy the view.
  • Take your photo and return to your seat promptly.
  • Security may remind guests to keep the area clear.

VIP bathrooms are permanent, air-conditioned restrooms located at the north end of the VIP Café tent.

No. You may choose any campsite — General, Electric, or VIP. Camping in VIP is optional.

Yes. Show your VIP wristband at the gate when you arrive, and you’ll be given your parking pass.

No. Once purchased, a 3-day wristband cannot be switched to daily wristbands.

  • Daily wristbands are available separately.
  • Each daily wristband has an $8 service fee (so three days = $24 in fees).

VIP food service runs:

  • Thursday–Saturday: 11 AM – 2 PM and 4 PM – 8 PM.

Yes. Please alert a VIP chef on the day you arrive and they’ll ensure you have safe, delicious options for each day of the festival.

Camping

Text 715-200-3515 (text only) to request water service for your camper or pool.

Water Service Hours:

  • Sunday–Tuesday: 10 AM – 7 PM
  • Wednesday–Saturday: 8 AM – 7 PM

Pricing:

  • Pool fill: $0.13 per gallon (minimum $55 charge, max 1,500-gallon pools)
  • Regular camper fill: $45
  • Motorhome/screw-on: $55

Yes! Free water stations are available in the following locations:

  • End of 1st Avenue East in rows G & M
  • End of 1st Avenue West in row T (Sconnie Acres Campground)
  • Middle of row IIA (Up Nort’ Campground)

Hours:

  • Wednesday: 12 PM – 7 PM
  • Thursday–Saturday: 7 AM – 7 PM

Electricity is turned on at noon on Wednesday of festival week.

RV pumping services are provided by Northwoods Portable Toilets.

  • Call 715-891-0568 to schedule service

Yes! You can rent a port-a-potty for your campsite through Northwoods Portable Toilets.

  • Fill out the event rental form on their website.
  • Reservations open January 1 for that year’s festival.
  • Rentals are first come, first served.

👉 Northwoods Portable Toilets Website

 

Each campsite includes:

  • One sleeping unit (tent, camper, RV, etc.)
  • One vehicle

Any extra vehicles will need a parking pass and must park in the general parking lot for the duration of the festival.

  • General Campsites: Available for anyone to purchase.
  • VIP Campsites: Reserved exclusively for VIP, Lure Lock Top Tier, and Reserved Lawn patrons.
  • Electric Campsites: Limited availability, with 15-AMP and 30-AMP plug-ins for campers and RVs. Open for anyone to reserve.

Are there showers available?
Yes! Free showers are available in both the Up Nort’ and Sconnie Acres campgrounds.

  • Showers are open 24 hours from Wednesday noon through Sunday 11 AM (except during cleaning times).
  • Expect long lines and limited hot water during peak hours (usually mornings).
  • The Sconnie Acres showers also have electrical outlets and mirrors available.

Sconnie Acres Campground Shower Hours:

  • Open 24 hours (Wed noon – Sun 11 AM)
  • Closed for cleaning: 6 AM – 8 AM and 1 PM – 3 PM

Up Nort’ Campground Shower Hours:

  • Open 24 hours (Wed noon – Sun 11 AM)
  • Closed for cleaning: 8 AM – 9:30 AM and 3 PM – 4:30 PM

There are two ways to check out:

  1. Use the Hoofbeat mobile app → tap “Campsite Checkout” and follow the prompts.
  2. Scan the QR code included with your ticket order and follow the instructions.

No. Garbage pick-up is not provided during the festival.

  • Bring your own garbage bags.
  • Take trash and recycling to the nearest trash & recycling bins located throughout the campgrounds.

♻️ Important: Please do not put trash bags or plastic bags in the recycling bins. Dump recyclables loosely into the bins so the whole batch doesn’t get ruined.

When you arrive at the Main Gates, staff will show you where to place your camper sticker.

  • Tents and pop-up campers: have your sticker ready when you arrive and apply it after setup.
  • Apply carefully — stickers are one-time use only and cannot be replaced.

All Hoofbeat campsites measure 18 feet wide by 40 feet deep.

Yes! As long as you and your vehicle have the proper passes, you can come and go from the campgrounds at any time.

Yes — generators are welcome at all campsites. 

  • Only quiet generators (60 dB or lower at 10 ft away) can run 24/7. Download a free decibel meter app to check if yours qualifies. If it’s louder than 60 dB: You’ll need to turn it off during campground quiet hours (2:30 AM – 7 AM).
  • Safety note: Point all generator vents away from neighboring tents, RVs, and sleeping areas to prevent dangerous exhaust buildup.
Yes — but only if it’s a quiet one. Starting in 2026, we’ll allow quiet generators (60 dB max from 10 ft away) to run 24/7 so you can keep your campsite powered without disturbing your neighbors.
Not sure if your generator qualifies? Download a free decibel meter app and check — if it’s over 60 dB at 10 feet, you’ll need to follow campground quiet hours (2:30 AM – 7 AM).
For everyone’s safety, please point generator vents away from neighboring tents, RVs, and sleeping areas to prevent dangerous exhaust buildup.

Good news — you no longer need to register your generator if you have a medical need.

  • Quiet generators (60 dB or lower at 10 ft away): You can run them 24/7, no registration required. Download a free decibel meter app to check if yours qualifies. If it’s louder than 60 dB: You’ll need to turn it off during campground quiet hours (2:30 AM – 7 AM).

For your safety and others:

  • Place your generator at least 10 feet away from doors, vents, and windows.
  • Point exhaust vents away from neighboring sleeping areas.
  • Place on grass to help dampen noise (avoid hard surfaces that amplify sound).

Yes, but pets are only allowed in the campgrounds, not in the concert area (except for service animals).

  • Pets must remain leashed at all times.
  • Owners are 100% responsible and liable for their pets.
  • If fireworks, crowds, or noise stress your pet, we highly recommend considering a sitter.

Yes! But the rules depend on when the RV is dropped off:

  • Sunday–Tuesday: The RV only needs a camper sticker.
  • Starting Wednesday at 9 AM: Anyone entering must have:
    • A festival wristband
    • A Camp Access Pass
    • A camper sticker
    • A vehicle sticker
    • No exceptions

👉 If one person has all wristbands/stickers for a group, they must distribute them before entering the campgrounds. Entry is not allowed without the correct credentials.

Camping Gates / Main Gate Hours:

  • Sunday: 10 AM – 6 PM
  • Monday–Tuesday: Noon – 8 PM
  • Wednesday: 9 AM – open 24/7 through the end of the festival

⏰ All campers must be out by Thursday at 4 PM following the festival.

Early camping is available at no extra cost during these times:

  • Sunday: 10 AM – 6 PM
  • Monday–Tuesday: 12 PM – 8 PM

Important notes:

  • Your camper sticker is required for your sleeping unit.
  • If someone else is dropping off your camper (Sun–Tues), they must have the sticker.
  • Do not place the sticker on the rig until it is parked at your site. Then apply it to a road-facing window.
  • Starting Wednesday, anyone entering or exiting the campgrounds must also have a concert wristband.

Each campsite allows:

  • One sleeping unit (RV, tent, camper, etc.)
  • One vehicle
    👉 No exceptions.

Each campsite allows a maximum of six people.

To keep the campgrounds safe and fun for everyone, please follow these rules:

🔥 Fires & Grilling

  • No open ground fires or bonfires.
  • Only self-contained fires in fire rings are allowed — do not dig fire pits.
  • Fires and grills must be contained, attended, and at least 10 feet from any sleeping unit or vehicle.
  • Fire rings are available for rent at the campground convenience stores for $6 per weekend.

🔇 Quiet Hours

  • Quiet hours in the campgrounds are from 2:30 a.m. to 7 a.m. Loud generators (over 60 dB at 10 ft away) must be turned off during quiet hours. Quiet generators (60 dB or lower at 10 ft away) may run 24/7. Download a free decibel meter app to check your generator’s level. For everyone’s safety, generator exhaust must point away from neighboring tents, RVs, and sleeping areas.

🎟 Passes & Wristbands

  • No one may enter the campgrounds without a concert wristband and campground access pass.
  • Anyone found without proper credentials is subject to a trespassing fine of up to $1,000.
  • Cut or tampered wristbands are void and will not be replaced.

🚫 Not Allowed in the Campgrounds

  • Tailgating in the General Parking lot.
  • Cruising the grounds in vehicles of any kind.
  • Unauthorized drones, ATVs, golf carts, mopeds, dirt bikes, go-carts, or off-road vehicles.
  • Soliciting, glass containers, weapons of any kind, fireworks, and horses.
  • Nudity.
  • Unauthorized “live music stage shows” or selling alcohol.
  • Unauthorized merchandise with festival or entertainer names/logos (will be confiscated, and violators prosecuted).
  • Semi-trailers, large enclosed trailers, or flatbed trailers.

🚗 Vehicles & Campsites

  • Vehicles are subject to search upon entry and while on festival grounds.
  • If your setup (vehicle, camper, fire, etc.) doesn’t fit in your campsite (18’ x 40’), you must purchase another site.
  • All camping units must be removed by Thursday at 4 PM following the festival.

🌿 Campground Conditions

  • Campsites are in a large field — some are uneven. Please bring blocking for leveling.
  • All campsites are marked with patio blocks; do not remove them (fines apply).
  • Campsites will be mowed before the festival, but you may mow your site during early setup.

🛒 The General Stores (Convenience Stores)

  • Located by the Sconnie Acres Campground showers and at the end of row ELI in the Up Nort’ Campground.

Tickets/Wristbands

No. The Wednesday Tailgate Party is complimentary for all 3-day ticket holders.

  • Your email receipt should arrive right after ordering.
  • Be sure to check junk/spam; it comes from SeeTickets.
  • If you used a payment plan, log in at SeeTickets.us to view your order and download a PDF receipt.

You have two choices:

  1. Wear it daily until the festival and start a trend.
  2. Replace it for $35.
  • Check your original email receipt from SeeTickets.
  • If something looks off, call the office at 715.289.4401.
  • Reminder: Each campsite order includes:
    • 1 Campground Access Pass
    • 1 Vehicle Parking Sticker
    • 1 Camping Unit Sticker

No need to panic — multiple orders ship at different times.
👉 If your order hasn’t arrived within 2 weeks of the festival, call the office (715.289.4401, Mon–Fri, 8 AM – 4 PM CT).

You’ll receive a wristband.

  • Wristbands = your ticket (GA, Reserved Lawn, VIP, Campground access).
  • You’ll also get a 21+ wristband from security areas inside the concert grounds (with valid ID).
  • Call the office within 24 hours of your order.
  • We’ll cancel it so you can repurchase for the correct day.
  • After 24 hours, all sales are final.
No. This option is only available at the time of purchase. Once your order is placed, wristbands cannot be split.

Open the Hoofbeat mobile app → tap “Activate Wristband.”
👉 You can also link it to a credit card to go cashless (optional).

Yes. Each day has its own wristband, so you must select your date when purchasing.

  • Parking is not included with GA, Reserved Lawn, or VIP tickets.
  • Parking is available online or at the gate.

✅ One parking sticker is included with each campsite purchase.
✅ Parking is included with a Black Hole Ammo Top Tier Lounge wristband.

Yes! The RFID chip is waterproof — you’re safe in the rain, showers, or even if you get a little too close to the splash zone.

You can use your wristband at:

  • All stages and beverage tents (beer, soda, water, energy drinks).
  • The Shirt Shop
  • Artist Merch 

💡 Some vendors are cash or card only, so bring a backup payment option. ATMs are available throughout the concert grounds.

No problem! Once you know your new address, log in to your account and update it ASAP so shipping goes to the right place.

  • Wristbands begin shipping in late winter.
  • If you haven’t received yours by June 1st, give us a call and we’ll track it for you.
  • Each wristband has an RFID chip, so it can be located.
  • 👉 Don’t forget to update your shipping address if you move!

🎯 Country Club members get first dibs on campsites in the fall.

🎟 3-Day tickets, 3-Day Pit Passes and camping go on sale during the presale each fall.

🎶 1-Day GA tickets and artist-specific Pit Passes go on sale when the lineup drops.

If you purchased tickets through Eventim SeeTickets, an account was automatically created for you.

  1. Go to Eventim.us.
  2. Click SIGN IN/UP at the top right.
  3. Enter the email you used to purchase and your password to access your order history.

Country Club

The Hoofbeat Country Club is an optional membership that gives you extra perks for the festival, including:

  • First dibs on campsites
  • Flexibility to move/add to your campsite group
  • Year-round and on-site giveaways (like Meet & Greets, Pit Passes & more)
  • Festival swag: choose from a mug, shot glass, pin, or koozie
  • Member-only t-shirt

💲 Membership is $65, renewable each fall. 
📞 Call the office to join: 715-289-4401.

You’re able to renew the campsite you had last year. OR if you don’t want to renew last year’s site, and you’d like to move, you’ll call during “add/move” week (dates announced by email and social media) to do so.

No problem — you can still join!

  • Membership is $65 per campsite.
  • If you want multiple campsites, you’ll need a membership card for each one. Fans are able to hold unlimited Country Club memberships.
  • Membership and campsite renewals happen each fall.

Yes!

  1. First, renew your original campsite(s) during posted dates.
  2. Then, call back during “add/move” week to pick up additional campsites.
    👉 Watch your email and festival socials for “add/move” dates.

Country Club membership is $65, renewed each fall.

  • If you want multiple campsites, you’ll purchase the same number of Country Club memberships as campsites.

Yes!

  1. Renew your current campsite during posted renewal dates.
  2. Then, during “add/move” week, you’ll be able to switch to another available site.

Since Country Club members get first dibs on campsites, maps are not posted online during Country Club renewal weeks (to keep them exclusive).

  • Let staff know the area you’d like, and they’ll help you secure the best available site.

Absolutely! You can purchase as many Country Club memberships as you’d like.

  • Each card gives you more chances to win year-round and on-site giveaways (like Pit Passes, Meet & Greets, and more).

Payment Plans

When you choose a payment plan:

  • 40% is due at checkout.
  • The remaining balance is split into two payments of 30% each, automatically withdrawn.
  • Payment plan fees apply per ticket.
  • Not all items are eligible for payment plans.
  • Plans are only available through April.

👉 To update payment info, log into your account at Eventim.us using the same email from your order.

Yes — there’s a 10-day grace period to update your payment information.

  • Log in at SeeTickets.us to resolve the issue and avoid losing your tickets.

  • Log in to your SeeTickets account at SeeTickets.us using the same email from your order.
  • If you missed a payment, your account will display a message prompting you to update your card info.
  • Once updated, SeeTickets will automatically process the payment.

Pit Passes

  • The line for Pit Passes forms at the top of the picture line by Front of House (sound tower).
  • Entry begins about 20 minutes before the band starts.
  • You’ll receive a stamp so you can leave and re-enter.
  • The Pit is handicap accessible and is cleared after every show to prepare for the next.

👉 Reminder: No food, drinks, or selfie sticks are allowed in The Pit.

You can buy Pit Passes:

  • Online in advance
  • At the festival VIP booth (if available)
  • Food
  • Beverages
  • Selfie sticks

Colony Ammo Top Tier Lounge

Each package includes:

  • (6) 3-Day Concert Admission Passes (broken down into individual days).
  • Exclusive access for your group of six to the Colony Ammo Top Tier Lounge all weekend.
  • Elevated private lounge area with seating for your group.
  • High-end hors d’oeuvres + a personal server.
  • Private bathrooms.
  • VIP parking.
  • Unlimited beverages: liquor, beer, bottled water, iced tea, and soft drinks.

You’ll receive a wristband (sometimes also called a ticket or pass).
✅ If you’re 21+, you’ll also get a special wristband from security.

Yes! Show your Top Tier Lounge wristband at the gate upon arrival and you’ll receive your VIP parking pass.

It’s on an elevated deck in front of Radio Row, just south of the General Admission ADA seating area.

Top Tier Lounge fans enjoy exclusive access to permanent, private bathrooms on the Hoofbeat grounds, located conveniently near the Lounge deck.

Your Top Tier Lounge ticket includes access to:

  • ✅ All General Admission areas
  • ✅ Exclusive entry into the Top Tier Lounge deck

⚠️ It does not include access to Corporate or VIP seating or dining areas.

No. Pit Passes are separate and must be purchased in addition to your ticket. You can buy them online or on-site at the VIP Booth (per show or weekend-long, if not sold out).

Yes — every group is assigned lounge seating, best available, in advance by Hoofbeat staff.

  • The back of the Lounge has the bar, food service, and limited standing room.
  • Multiple stairways (front and back) provide easy access in/out.

The Pit line begins near the picture line by Front of House (the sound tower). Guests are admitted into The Pit about 20 minutes before each band starts.

  • You may leave and re-enter with a stamp.
  • The Pit is emptied after each show for reset.

Absolutely. If you have a dietary restriction or allergy, just let one of our chefs know when you arrive. They’ll ensure you have a safe and delicious option available each day of the festival.

  • Lunch: 11 AM – 4 PM
  • Dinner: 4 PM – 8 PM
  • Late Night Snack: 10 PM – 12:30 AM
Yes — but only in the designated smoking area on the back deck (near the bar). Out of respect for nearby guests, smoking is not permitted in the lounge seating area.

Travel/Hotels/Shuttles

Yes! The nearest hotels are about 20 minutes away. Visit our Hotels + Shuttles to view partnering hotels and purchase a weekend shuttle pass.

Yes. Make sure you have a parking pass for the day(s) you’re attending (available online or at the gate). You’ll park in General Parking, located right outside the concert grounds.

Yes — rideshares are available in this area! Just use the app to schedule your ride.

  • If staying in a partnering hotel: Book your room directly with the hotel, and purchase a shuttle wristband on HoofbeatFestival.com. Shuttles run to and from those hotels only.
  • If NOT staying in a partnering hotel: You can purchase a Park-N-Ride Shuttle wristband (pick-up location listed on the Hotels + Shuttles page).

👉 Wristbands are available under the Add-Ons tab. Each wristband is:

  • Good for one person for the entire weekend
  • Round trip only (no 1-day or 1-way tickets)
  • Non-refundable
  • Bring your wristband with you and show it at the front desk when you arrive.
  • Lost/replacement: Must show proof of original purchase and pay a $40 replacement fee.
  • Be on time: Be in the hotel lobby 15 minutes prior to departure. Shuttle drivers, hotels, and Hoofbeat are not responsible for missed departures.

💡 Pro tip: Purchase your shuttle wristband when you buy your tickets to avoid paying separate shipping fees.

Important Info

Your safety is our top priority. If you see something, say something:

  • Send an anonymous text to our Tip Hotline: (315) 847-3378 to reach Security Dispatch directly.
  • In the event of sexual assault, please report immediately. You can also reach out to the National Sexual Assault Hotline at 1-800-656-4673 — available 24/7.

The festival is rain or shine. In cooperation with local emergency services, Chippewa Valley Music Festivals will share the most up-to-date weather information.

  • Weather announcements will be made on stage, in the mobile app, and on social media if severe weather threatens the area.
  • All advertised acts have confirmed, but schedules may change without notice.
  • No refunds or exchanges will be issued if an act cancels or fails to appear.
  • All attendees enter the festival grounds at their own risk. Hoofbeat, its owners, staff, and partners assume no liability for injuries, loss, or damages.
  • Since 1984, sheriff deputies have been authorized to issue trespassing citations. Violators may face fines up to $1,000, court appearances, or civil suits from surrounding landowners.
  • Anyone violating festival or state regulations may:
  • Have their wristband removed
  • Be escorted off festival grounds with no refunds
  • Face additional fines under state or local law
  • A $100 reward is offered for information leading to the arrest of anyone selling illegal items on festival property. Report to festival security or any uniformed officer. Security HQ and the sheriff’s building are located near the windmill.
  • All attendees may be photographed or filmed for promotional use without prior approval or compensation.
  • Hoofbeat is not responsible for camping spot conditions, personal injury, theft, or property damage. Please lock up valuables.

Online Merch Store

No, you do not need to create an account to order merch online. You are welcome to create an account if you want to check on past orders, billing information, payment methods, and account details!

Don’t have an account? Simply checkout as a guest by filling in your billing and Credit Card information. 🙂

We begin processing orders as soon as they are placed. For this reason, we are unable to cancel or make changes to orders.

Merch runs true to size.

Please choose the size you believe will fit best. There will be no returns or exchanges. All sales are final. If you are in-between sizes, your best bet may be to size up.